Delivery & Returns
Whether the purpose of your visit to our website is to browse, buy, or you just want to keep informed about our new products and special offers, our aim is to ensure that your visit is both interesting and enjoyable! If you have any suggestions, comments or questions regarding our products, we would love to hear from you, our contact details are as follows:-
- Anvil Home Limited
- Tel: +353 83 026 0488
- Email: email@example.com
Please be aware that given the current circumstances, orders may take a little longer to process & dispatch, however, we will do our best to ensure they get to you as soon as possible. We can be contacted by email at firstname.lastname@example.org should you have any queries about your order or any of our products.
Our aim is to provide you with a fast and efficient service. We work with a nominated courier company to offer a delivery service to Ireland and the UK. You should receive most items within 2 - 7 working days from the date of purchase, however, some orders may take a little longer to process. If you require your order by a certain date, please contact us through the order page or email@example.com to advise us of this. In addition, if you have not received the delivery within 8 working days, please do let us know. Delivery costs are as follows:
- Ireland - €5.95
- United Kingdom - €9.95
Your designated delivery address must be a location where there is someone to receive the package, as a signature must be obtained by the courier company to confirm safe delivery. Delivery will take place during working hours, between Monday and Friday. We do not deliver on Saturdays, Sundays, or Bank Holidays.
Items ordered together may not all be shipped out on the same day, as occasionally some items may be out of stock. Should there be any delay you will be alerted by email and/or phone within 48 hours. Please add 'firstname.lastname@example.org' to your safe email list to ensure that you receive emails from us.
Responsibility for the products (e.g. damage or loss) will remain with us until we deliver the goods to the address specified in your order.
If an order is collected by a courier company acting on your behalf, it remains your responsibility to ensure the order reaches you in good condition. Therefore, if the order arrives damaged, you cannot claim a replacement or refund of the item or items as you will be accountable for the damage and/or any other problems with the delivery.
Please note that delivery times cannot be guaranteed and may be disrupted by issues beyond our control.
Christmas is a time when there is great pressure on delivery & courier companies. We will do our best to fulfill and have your order delivered for Christmas, but please allow an extra day or two to the delivery time guidelines to avoid disappointment.
Exchanges, Returns & Cancellations Policy
We hope that you will be happy with your purchases, however, we appreciate that there may be occasions where it is necessary to exchange, return or cancel an order. If you wish to do so, we will be happy to issue an alternative product or a full refund subject to the terms mentioned below.
You must contact us by email (email@example.com) within 7 working days of receipt of the goods giving the order reference number. We will acknowledge receipt of your email. We will then organise for the item to be collected and returned to us at a cost of €5.95. The order must be returned unused, in perfect condition, with the original packaging.
If you wish to exchange a product and the new product costs less than the one you are returning we will refund you the difference. If the new product you require costs more than the one you returned, an additional payment is needed before the replacement product is dispatched.
If you require a full refund, we will refund the amount which you originally paid to us for that product. Your refund will be credited back to you using the original method of payment once we have received the item or items at the above address. The value of returns, exchanges or refunds is the value at the time of purchase.
In the rare event that you have received faulty or damaged goods, please contact us within 24 hours of delivery. Where the damage can be shown to be the fault of Anvil Home, we will arrange a replacement, repair or refund of the item or items as soon as possible and cover cost of return delivery. Replacement items will be sent to you free of delivery charge.
Please note that all products are fully inspected before they leave our store.